Refund Policy

Effective Date: September 29, 2026

Website: wlngsnob.click

At Wing Snob, we are committed to delivering high-quality food and an exceptional customer experience with every order. We understand that issues may occasionally arise, and we want to ensure that every concern is handled fairly, promptly, and transparently. This Refund Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are processed. By placing an order through our website at wlngsnob.click or through any affiliated ordering platform, you agree to the terms described in this policy.

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in the freshness, quality, and accuracy of every order we prepare. Our team works diligently to ensure that all items meet our internal standards before they leave our kitchen. However, we acknowledge that mistakes can happen — whether it is an incorrect item, a missing component, or a quality concern — and we are here to make it right.

This policy applies to all orders placed directly through wlngsnob.click and any official Wing Snob ordering channels. For orders placed through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or others), please refer to that platform's own refund and dispute policies, as those transactions are governed by their respective terms of service.

2. Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• You received an incorrect item that does not match your order confirmation.
• A menu item or a significant portion of your order was missing upon delivery or pickup.
• The food received was in an unsatisfactory condition due to a preparation error on our part (e.g., wrong cooking level, allergen-related error, foreign object in food).
• Your order was never delivered and was confirmed as lost by our delivery system or partner.
• You were charged more than once for the same order due to a technical or payment processing error.
• Your order was significantly delayed beyond the estimated delivery window and the food arrived in an unacceptable condition as a result.

Refund eligibility is determined on a case-by-case basis. Wing Snob reserves the right to request supporting documentation such as photos, order confirmation numbers, or written descriptions of the issue before processing any refund.

3. Timeframes for Refund Requests

To be considered for a refund, you must contact Wing Snob within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their orders promptly upon receipt and contact us as soon as possible if there is a concern.

4. Non-Refundable Items and Situations

The following situations are generally not eligible for refunds:

• Change of mind after an order has been confirmed and preparation has begun.
• Incorrect customization or special instructions that were not clearly communicated at the time of ordering.
• Orders that have been partially or fully consumed prior to a complaint being raised about quality (unless a genuine safety concern exists).
• Delivery delays caused by factors outside Wing Snob's control, including but not limited to severe weather, traffic, or third-party delivery partner issues.
• Promotional items, free add-ons, or complimentary products included with an order.
• Digital gift cards or credits that have been redeemed and used.
• Dissatisfaction based solely on personal taste preferences when the order was prepared correctly and according to our standard recipe.
• Orders placed through third-party platforms — these must be disputed directly with that platform.

5. How to Request a Refund (Step-by-Step)

If you believe your order qualifies for a refund, please follow these steps to submit your request:

1. Gather Your Order Information: Locate your order confirmation email or receipt. Note your order number, the date and time of your order, and the items included.
2. Document the Issue: Take clear photographs of the incorrect, missing, or unsatisfactory items. Written descriptions are also helpful. The more detail you provide, the faster we can process your request.
3. Contact Us Directly: Reach out to Wing Snob's customer support team using one of the methods listed below. Include your order number, a description of the problem, and any supporting photos or evidence.
4. Wait for Confirmation: Our team will acknowledge your request within 1 to 2 business days and may follow up with additional questions if needed.
5. Receive a Resolution: Once your request has been reviewed, we will notify you of the outcome. If approved, your refund or credit will be processed according to the timelines described in Section 6.

We recommend contacting us via email for a written record of your request. All refund requests are reviewed by our customer service team on a first-come, first-served basis.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time it takes to receive your funds depends on the original payment method used:

Please note that Wing Snob initiates the refund on our end promptly upon approval, but the actual posting to your account is subject to your financial institution's processing times, which are beyond our control. If you have not received your refund within the stated timeframe, please contact your bank or payment provider first, and then reach out to us if the issue persists.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items in a multi-item order were incorrect or missing, and the remainder of the order was satisfactory.
• The food quality issue affected only a portion of the order rather than the entire meal.
• A discount, coupon, or promotional offer was applied to the original order, affecting the refundable amount.
• A delivery fee was included in the original order total and the food itself was delivered but with a minor issue.
• The customer accepts a partial refund as a resolution in lieu of a full replacement or full refund.

The amount of any partial refund will be calculated based on the proportional value of the affected items relative to the total order cost. Wing Snob will clearly communicate the partial refund amount before processing.

8. Exchange Policy

Because Wing Snob serves freshly prepared food, traditional product exchanges are not always possible in the same way as retail items. However, we are committed to making the situation right. In the event of an incorrect or unsatisfactory item, we may offer one of the following resolutions:

• Replacement Order: If you received the wrong item or a significantly incorrect order, we may offer to prepare and deliver the correct item. This is subject to availability, location, and timing.
• Store Credit: In lieu of a cash refund or replacement, you may be offered equivalent store credit toward a future order.
• Monetary Refund: When a replacement is not feasible and the issue qualifies under our refund eligibility criteria, a monetary refund will be issued as described in this policy.

Wing Snob will work with you to identify the most practical and satisfactory resolution based on the specific circumstances of your order issue.

9. Cancellation Policy

We understand that plans change. However, because our food is prepared fresh upon receipt of your order, our ability to accommodate cancellations is time-sensitive.

Online Orders

• Cancellation within 5 minutes of placing the order: You may be eligible for a full refund. Contact us immediately via email or phone.
• Cancellation after 5 minutes (order already in preparation): Cancellations may not be possible once food preparation has begun. A refund will not be issued in this case unless the order qualifies under another eligibility condition.
• Scheduled/Advance Orders: If you have placed an order scheduled for a future time, cancellations must be submitted at least 1 hour before the scheduled pickup or delivery time to qualify for a full refund.

Catering and Large Group Orders

For catering orders or large group orders, a minimum of 48 hours' notice is required for cancellation to receive a full refund. Cancellations made between 24 and 48 hours before the event may receive a 50% refund. Cancellations made with less than 24 hours' notice may not be eligible for any refund, as ingredients and staffing have already been arranged. Please contact us directly to discuss catering cancellations.

10. Dispute Resolution Process

If you are unsatisfied with the resolution provided by our customer service team, you have the right to escalate your concern. Wing Snob encourages customers to resolve disputes directly with us before pursuing external remedies. Our dispute resolution process works as follows:

1. Step 1 – Initial Contact: Contact our customer support team via email at [email protected]. Provide all relevant order details and describe the issue clearly. We will respond within 1 to 2 business days.
2. Step 2 – Escalated Review: If you are not satisfied with the initial response, request that your case be escalated to a senior team member. Please reference your original ticket or case number. We aim to resolve escalated cases within 5 business days.
3. Step 3 – Written Formal Complaint: If escalation does not resolve your concern, you may submit a formal written complaint via email. Our management team will personally review your case and respond with a final decision within 10 business days.
4. Step 4 – External Dispute Resolution: If the matter remains unresolved, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov or contact your state's Attorney General office. Customers located in California may also file complaints under the California Consumer Protection Act (CCPA/CPRA). Credit card chargebacks are also an option available through your financial institution.

We always aim to resolve customer concerns fairly and efficiently at the earliest possible stage. We appreciate your patience and cooperation in allowing us the opportunity to make things right before any external action is taken.

11. Food Safety and Allergy Concerns

If you believe you have experienced a food safety issue, allergic reaction, or illness related to a Wing Snob product, please contact us immediately and seek appropriate medical attention if needed. Food safety complaints are treated with the highest priority and are reviewed separately from standard refund requests. We may be required to report certain food safety incidents to local health authorities. Refunds or other remedies related to food safety concerns will be handled with expedited care and discretion.

12. Changes to This Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page at wlngsnob.click with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website or ordering services after any changes constitutes acceptance of the updated policy. Significant changes will be communicated to registered customers via email where possible.

13. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or general questions about this policy, please reach out to us using the contact details below. Our customer support team is available and ready to assist you.

When contacting us, please include the following information to help us process your request efficiently:

• Your full name and contact information
• Your order number and date of purchase
• A clear description of the issue
• Photographs of the affected items (where applicable)
• Your preferred resolution (refund, replacement, or store credit)

We are dedicated to making every Wing Snob experience a great one. Thank you for being a valued customer, and we look forward to resolving any concerns you may have swiftly and fairly.

This Refund Policy was last updated on September 29, 2026.